Privacy policy

Effective Date: August 1, 2025

Plaid Trout Co. (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.plaidtrout.ca (the “Site”), make a purchase, or interact with us in any way.

1. Information We Collect

We collect personal information that you voluntarily provide to us, including but not limited to:

  • Contact Information: name, email address, phone number, shipping/billing address

  • Account Information: if you create an account, we collect login credentials

  • Purchase Information: items purchased, payment method (processed securely via third-party providers), transaction history

  • Technical Data: IP address, browser type, operating system, pages visited, and other usage data collected via cookies and analytics tools

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate with you about your order, account, or customer service requests

  • Send promotional emails or newsletters (only with your consent)

  • Improve our Site, products, and services

  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Trusted third-party service providers (e.g., payment processors, shipping carriers, email marketing platforms) who help us operate our business

  • Government agencies or other parties as required by law or to protect our rights

All third-party service providers are required to maintain the confidentiality of your information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Enable core functionality like shopping cart and checkout

  • Analyze traffic and user behavior on our Site

You can control or disable cookies through your browser settings, though some features of the Site may not function properly without them.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Rights

Under Canadian law, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent to data collection or marketing communications at any time

  • Request deletion of your personal data, subject to legal and operational retention requirements

To exercise any of these rights, contact us at wsup@plaidtrout.ca.

7. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from anyone under this age. If you believe we have collected such information, please contact us immediately.

8. Third-Party Links

Our Site may include links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:


wsup@plaidtrout.ca